Dara Khosrowshahi, Uber’s new chief executive, admitted that the company "got things wrong" in a letter directed to Londoners. The apology letter came after the ride-hailing service provider was not allowed by Transport for London to renew its license to operate in the capital city.
"While the company has revolutionized transportation and the way we move around cities, it’s equally true that we did a couple of things wrong," said the new CEO in the open letter which was published in the newspaper Evening Standard, on Monday.
Khosrowshahi added that on behalf of all Uber employees from all around the world, he apologizes for any mistake that has been made. He said that the company is very willing to compromise with TfL to do things right.
TfL’s shocking decision to not renew Uber service’s license was a massive blow to the company. Uber said that it will definitely appeal the decision. It reportedly hired Thomas de la Mare, a famous British lawyer, to fight the case.
Uber received criticism from all sides including politicians, labor unions, and black cab drivers over regulatory concerns and working conditions.
In a statement, Transport for London said that TfL considers Uber’s approach and conduct as lacking in corporate responsibility especially with the number of issues it has. These issues, according to TfL, have potential implications for public’s safety and security.
London’s transport regulator holds that the company failed to meet regulatory requirements with regards to the reports of serious criminal offenses that involve its drivers. Uber also used Greyball, a software tool that allegedly allows it to prevent regulators from having access to the Uber app.
According to GMB’s legal director Maria Ludkin, the historic decision can be considered as a victory for the GMB campaign which is to ensure that all drivers are given the proper rights that they're entitled to. They also aim to keep passengers, drivers, and the public safe.
The union also placed a significant amount of pressure on Uber, particularly on drivers' statuses as self-employed instead of being Uber employees.
As for Sadiq Khan, the mayor of London, he’s in favor of TfL’s decision. Khan said that the San Francisco-based company made aggressive threats to take London’s transport authority to court. Because of his position as the mayor of London, he is also TfL's chairman.
"London is an excellent place for new and innovative technology but you have to play with the rules in mind because they are established for a reason," said Khan in an interview.
Almost 1 million people signed Uber’s petition to protest the ban implemented by TfL.